Q-Next Pro is a widely used 'call forward' type of queue management system. It is used where there is a single queue and the person at the front of the queue has to be directed to the next available counter. No tickets or appointments are required so it is ideal for walk-in services and retail cashier counters.

A large multi-media display screen directs the waiting person to the next available counter, with a zooming screen message and an audio announcement. Each counter has a 'call' console button to call the next customer or visitor.

The Pro version supports multiple languages for voice announcements, can have upto 20 wireless consoles buttons, upto 30 wired console buttons or 50 virtual (Windows app) consoles. It can also be supplied with larger main displays from 32", 43", 55" and larger.

Each counter may also be fitted with an optional Digital Counter Display (10" or 22"). This displays the counter number and flashes green when a call is made to help direct the customer to that counter. It can also be used for advertising graphics and information display in idle mode.

There are no monthly/annual subscription fees with this QMS system - simply purchase it outright for permanent use without any ongoing payment.

TYPICAL USES

The Q-Next Pro queue management system is popular for use at:

• Post Offices
• Banks
• Retail Stores
• Supermarket Counters
• Airport Check-In
• Train Station Ticket Counters
• Service Areas

It is also suitable for other requirements that need to promptly and clearly show the person waiting at the front of the queue which is the next operator, counter or service desk available to go to. It helps keep your visitor queues flowing efficiently and visibly and audibly alerts the front person instantly of an available counter position.

COMPLETE PACKAGE SOLUTION

The standard Q-Next Pro package includes a large 32" digital display screen with integrated 20W audio speaker and tilting wall bracket, 3 wireless operator consoles, and the required control box and software. Everything you need to get started to operate a professional QMS system.

Q-NEXT PRO - Standard Package Contents

You can add additional operator consoles as required (wireless, wired or virtual android/windows app) and additional accessories. See the Q-Next Pro Add-Ons section for details.

Upto 20 counter positions are supported using the wireless operator consoles. Upto 30 wired consoles can be used, or upto 50 virtual counter (Windows) apps.

Package price quoted is for supply and pre-configuration, with full installation instructions and operating instructions included. 1 Year remote support during our office hours is also included. Optional services for on-site installation and manager/operator training as well as ongoing Annual Support Subscriptions are available separately - please contact us with your requirements and address for a quotation.

With our Pre-Configuration Service we will professionally program the system before dispatch with your media content, counter details and operating parameters so it will be delivered ready to install and use. Simply complete and return our QMS System Setup Questionnaire with your logo and media files.

Our customised Installation Instructions provide an easy step-by-step guide with pictorials showing you how to connect the various components and cables.

The User Guide details how to operate the system, how to manage the system such as updating advertising graphics and common system settings and how to re-start the system for example if you have a power cut at your premises. You will require your own Windows 10/11 PC/laptop at the same premises on the same network if you wish to update the graphics or system settings. Using a remote access app such as TeamViewer, your pc/laptop can be accessed remotely with password security to make any updates.

Optional Extras

See the Q-Next Add-ons section for details and prices on the optional extra accessories and services.

Please call us on 020 8936 7000 (Mon-Fri 9am-5pm, Sat 10am-4pm UK time), International +44 20 8936 7000, or use our Online Enquiry Form to discuss your requirements or for a customised quotation.

IMPROVE VISITOR/CUSTOMER FLOW

Where your waiting customers cannot see the service desk or counter, they are chatting, browsing on their smartphones or simply day-dreaming the Q-Next Pro will alert them visually on the large display screen and audibly with a tone and voice announcement of an available counter and keep your queue moving swiftly.

Where you process large numbers of visitors or customers Q-Next Pro will help maximise throughput, customer satisfaction and operating efficiency.

EASY FOR OPERATOR/CASHIER

Each operator has a compact keypad console on their counter/desk to call the next visitor. The large digital display then shows that counter/desk number and makes an audible voice announcement. Alternatively we can provide a Virtual Console App for use on Windows tablets, laptops or PC's for the operator to use.

With the optional 10" Digital Counter Display fitted to each counter, it can show the counter is available with flashing counter number when the next visitor is called.

CUSTOM SCREEN CONTENT

The main display screen can be configured to include your logo, advertising and information content including images and videos. If connected to the internet, it can also display live weather information and news feeds from specified RSS channels. It also shows a status summary of all the counters - showing which ones are free (in green) and which ones are busy (in red). Each counter console can be enabled / disabled at any time to show its in use.

The optional counter displays (10" or 22") can also be set up to show your logo, advertising graphics and information screens.

WIRELESS OR WIRED SYSTEM FOR COUNTERS

The standard package includes a WiFi Access Point. This means no data cabling is required around your counters as the operator consoles are wireless using WiFi via our supplied AP device. Just 1 power point is required for each physical console (unless you use the Windows app). The Access Point (AP) provides approximately 150sqm open-plan area coverage for the operator consoles.

The wireless consoles (and optional Counter Displays) are suitable in an open plan area where all the components are within a single 150sqm (approx) zone. If you have a larger area or walls, doors, partitions and other such obstructions within your premises then a more powerful AP or mesh system will need to be installed - we can provide you with the network specification following a site survey.

Alternatively, if wifi is not suitable then you can choose Wired Operator Consoles (Ethernet or RS485) and Ethernet-wired Counter Displays instead.

Wired Ethernet Connections:
The main QMS server box will need an Ethernet cable connection to your router. If you use wireless operator consoles, then the Access Pount will also connect by Ethernet cable to your router to be able to communicate with the QMS server. If you use the wired (Ethernet) operator consoles then each one will need to be connected back to a central Router/Switch. If you use wired (RS485) operator consoles, then the first console will connect by RS485 cable to the QMS server, and the other consoles will each connect to the next console in a daisy-chain using RS485 cables.

You can self-label your counters with the counter number, or fit the optional 10" or 22" digital counter colour displays which can operate via WiFi or Ethernet cable. Mounted above each counter it can display the counter number in a large size and flash to show the counter is available.

QMS SYSTEM SERVICES

We provide services for pre-configuration of the QMS system so it is delivered ready to install and use.

Pre-Configuration Service
With our Pre-Configuration service we will perform the following tasks:
* Set up the content of the Main Display Screen including logo, scrolling media (upto 10 items), RSS news feeds, Weather Information feed, Voice Announcements
* Program each physical operator console for the required queue / service settings and IP addresses
* Remote configure each virtual console for the required queue/service
* Set up the IP addresses, contents and settings of the optional Counter Display screens
* Remote setup of system management app

Installation & Training Service (optional)
Our installation service is to connect the QMS system components to the specified electrical points and network points. We then test all the equipment and provide training to your system manager in the operation of the system.

We do not perform any building work such as carpentry, drilling, trunking, climbing ladders, access ceiling fittings or carrying out electrical wiring. You will need to arrange a professional tradesperson to carry out this work. Prior to our installation visit, and following a Site Survey, we will provide an Installation Plan for you to arrange for your own contractor to fit the required power points and Ethernet network points at the required positions. Where wired consoles are selected, then your contractor will also need to run the Ethernet or RS485 cables to each of your counters/desks. They will also need to fit any required wall brackets or ceiling poles with brackets, and hang the main display screens in the required positions.

For site visits for the survey and installation/training our out-of-pocket travel expenses would be payable. These would be advised and pre-agreed prior to the visit.

* Provision of the Installation Plan for all QMS system components
* Connection of the Server Box & Main Display Screen
* Connection of the Wireless Access Point (for Wifi Operator Consoles)
* Connection of the (optional) RS485-Serial Adapter or Router
* Connection of the Operator Consoles (Wifi or Wired)
* Connection of the (optional) Counter Displays

Can I use my own display screen(s)?
We supply the standard package with all the items listed above, we are unable to exclude items from the standard package. By supplying all the main items we are able to guarantee compatibility and take full responsibility for support.