Delivery Information

TecStore delivers throughout the UK and also to most other countries Worldwide.

UK Mainland Delivery

Our delivery charges (which include packaging and handling) are as follows:
    Upto 5kg: £9.95
    Upto 15kg: £15.00
    Upto 20kg: £20.00
    Upto 30kg: £30.00
    Upto 50kg: £45.00
    Above 50.01kg: £65.00

    The calculated delivery charge will be shown when you Checkout, before you confirm your order & payment.

    Enhanced delivery services for AM (pre-Noon) Delivery, Saturday Delivery and Same Day Delivery are available for certain products and supported postcodes for an additional fee - please contact us prior to ordering to request these enhanced services.

    Small Items, provided they are under £50 in net value, may be sent by Royal Mail 1st Class Post with Proof of Posting Certificate and in secure padded packaging.

    Larger/Other Items will be sent by insured and tracked courier service. We use UPS, Parcelforce, DPD, DHL / UK Mail, FedEx and other major couriers, and local deliveries may be completed by our own drivers.

    Trade or Bulk Orders requiring palletised delivery will be charged at £68 per pallet (UK mainland) and may take 1-4 extra working days beyond that stated on the product profile page for despatch to allow for pallet preparation and hub transfer.

Despatch Timescales

Stocked items are usually despatched within the time stated on the corresponding product page.

For items marked 'SAME DAY DESPATCH', the order and cleared payment must be received before the cut off time 12 noon Monday-Friday (excluding English bank holidays and excluding the Christmas to New Year period of 22nd December to 2nd January), otherwise they will be despatched the following working day.

If an item doesnt state despatch time or states 'Ordered on Request', please contact us prior to ordering to check stock availability and lead time.

Where you have requested programming or configuration of equipment, then despatch will take some additional days depending on our technician team's work schedule.

Delivery Timescales

Once items are despatched from one of our UK locations, items sent by Royal Mail, Parcelforce, DPD, FedEx or UPS are typically delivered within 1-3 working days (Monday-Friday, excluding Bank Holidays) of despatch to a UK mainland address.

Items sent from Netherlands, Belgium or Germany distribution centres are typically delivered within 4-7 working days of despatch to a UK mainland address.

You can monitor the latest status of your order anytime on our website. The tracking screen shows order processing status, despatch date, and delivery tracking details and is updated frequently: Login to Account

For deliveries sent by DPD, we can usually advise the 1 hour time slot for the scheduled delivery on the morning of delivery via the local depot.

For delivery timescales to non-UK-mainland addresses, please Contact Us with details of your required item(s) and full delivery address for a quote (noting that you are responsible for any local customs duties/tax on import and the associated timescales for that process at your local port).

While we always endeavour to deliver items within the advised timescales, these are best estimates given in good faith. We do not guarantee the timescale due to a number of factors outside our control. If you require a guaranteed delivery date & time, please use our Fast Track Service - see below.

Fast Track Service Option

If you require an urgent delivery - same-day, next-day or weekend - or a timed delivery before a specific date/time then please call us on 020 8936 7000 during our office hours prior to placing your order to request a quote for our optional Fast Track Service which is available for certain product lines. For a prompt quotation, please email us with, or have to hand, the following information:
    * Product & Quantity
    * Any colour or model choice
    * Any additional accessories (eg. displays, printers)
    * Any consumables (eg. paper rolls, labels, ink ribbons)
    * Any pre-configuration service requirements
    * Delivery postcode
    * Payment method
    * Required date/time

Northern Ireland, Isle of Man and Isles of Scilly

For postcodes starting BT, IM, TR21-25, delivery will be charged at a different rate according to the shipment weight and delivery address. Please contact us for a quotation.

Scottish Highlands and Islands Delivery

For postcodes starting IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, delivery will be charged at a different rate according to the shipment weight and delivery address. Please contact us for a quotation.

International Delivery (including Ireland / Eire and Channel Islands)

We deliver to most countries in the world. Please see our International Orders section for details and exceptions.

Shipping Zone when Ordering Online

Please remember to select the correct Shipping Zone if you order online as otherwise your order may be delayed until any additional shipping costs are paid.