MARS Waiter Service Robot – Product Overview

The MARS Waiter Service Robot from TecStore is an intelligent indoor service robot designed to automate food delivery, item transportation, and customer interaction in environments such as restaurants, hotels, and similar commercial hospitality spaces.

Built with advanced navigation, multi-sensor fusion, and strong load capacity, it improves service efficiency while reducing labour workload.

The MARS has a robust build quality and advanced AI features normally found in much more expensive robot models, so it provides you with a cost-effective waiter service solution with considerable price saving yet without compromising quality or functionality.

The compact MARS robot requires a minimum 70mm width to navigate along the required routes within your premises. It operates perfectly on carpet, wood, stone/ceramic and marble floors, delivering food & drink items to your customers, giving upto 10 hours operation on a full charge. It can manage slopes upto 8 degrees, and glide over floor obstacles / lips upto 17mm. With 4 large trays, 43x40cm, each able to carry up to 10kg per tray, the robot's 40kg capacity enhances efficiency and service within hospitality businesses with either single-point or multi-point delivery.

AI technology allows it to avoid obstacles, including other MARS robots, interact intelligently and in a friendly manner with your customers, play voice and music, videos and advertising graphics on its large front colour display and even assist staff to collect empty plates and cups to return to the kitchen area.

Typical Uses of the MARS waiter service robot

• Restaurants and cafes for automated food & drink delivery
• Hotels for room service and guest assistance
• Other hospitality applications and supply transport
• Shopping malls, food courts and commercial complexes

Key Features & Advantages of MARS Waiter Service Robot

• High load capacity with 4-tier tray system supporting efficient multi-order delivery
• Advanced SLAM-based navigation with LiDAR and AI visual recognition
• Operator interaction system and larger advertising display for customer engagement
• Strong environmental adaptability with IP43 body protection and IP66 battery rating
• Long operating endurance with up to 10 hours working time and approximately 4 hours charging time
• Multi-sensor obstacle avoidance including LiDAR, ultrasonic, RGBD, and fisheye camera
• Remote management, scheduling, and real-time monitoring through cloud platform
• Stable performance on slopes, gaps, and narrow passages compared to standard service robots

EASY TO SET UP

• NO MARKERS, NO QR CODES, NO CEILING SENSORS – USING LASER SLAM TECHNOLOGY
• Fast deployment with an intelligent mapping system designed for simple installation in real environments and easy adjustments if your layout changes
• On-site Setup & Mapping: operators can follow the guided setup process and manually drive the robot through the site (restaurant, hotel, shopping mall). The robot automatically generates the full map during movement, specifying your table positions or rooms and collection points. Complete deployment can be achieved in less than 1 hour.
• Remote Setup & Mapping: by connecting the robot to WiFi, it can be controlled remotely by a technician to perform mapping and configuration. This enables technicians to deploy multiple robots remotely from a central office, supporting simultaneous setup across different branch locations including media content, voice messaging and promotions.

Structural Design & Capacity

• Robot Overall Height: 1290mm
• Footprint: 580mm (width) × 490mm (depth)
• Net Weight: 66kg
• Material: Flame-resistant ABS body
• Tray system: 4 detachable layers
• Each layer (tray area) size: 430 × 400mm
• Load capacity for each tray: 10kg per tray
• Layer spacing: 200mm vertical spacing between each of the lower 3 trays

MARS Robot Operator Display & Advertising System

• Main display: 10.1 inch MIPI touchscreen (1280×720 resolution)
• Advertising screen: 15.6-inch EDP display (1920×1080 resolution)

Connectivity & Operating System

• Operating System: Android
• 4G: FDD B1/B3/B5/B8, TDD B38/39/40/41 support
• 5G: Upgradeable with additional module
• WiFi: Dual-band 2.4GHz & 5GHz (802.11 a/b/g/n/ac)

Sensor & Navigation System

• 2× Ultrasonic sensors for transparent object detection (glass, etc.)
• 2× RGBD cameras for enhanced obstacle detection beyond LiDAR range
• 1× 360° LiDAR for mapping and navigation (10m range, 10Hz scanning)
• 1× Fisheye camera (215° FOV, 640×480 resolution) for environmental recognition
• Supports SLAM intelligent mapping and path planning

Battery & Charging System

• Battery capacity: 18Ah, 24V output
• Runtime: up to 10 hours continuous operation
• Full charge time: approximately 4 hours
• Supports 24/7 operation with charging dock integration
• Charging pile output: 29.4V / 7A
• Wide input adapter: 100–240V AC

Processing & Hardware Performance

• CPU: Dual-core Cortex-A72 (1.8–2.0GHz) + quad-core Cortex-A53 (1.4GHz)
• GPU: ARM Mali-T860MP4 with OpenGL ES, OpenCL, DirectX support
• RAM: 4GB LPDDR4
• Storage: 32GB eMMC
• DSP: Raspberry Pi CM4
• Supports 4K video decoding and multi-format media processing

Movement & Performance

• Speed: 0.3 – 1.2 meters/second
• Obstacle climbing: up to 17mm
• Slope capability: up to 8°
• Floor gap crossing: up to 30mm
• Minimum passage width: 70cm
• Gate and elevator width requirement: 75cm+

Durability & Environmental Use

• Operating temperature: -10°C to 65°C
• Storage temperature: -20°C to 65°C
• Charging temperature: 5°C to 40°C (indoor)
• UV and corrosion resistance for outdoor use in controlled environments
• Water/dust protection: IP43 body, IP66 battery system
• CE Certified

Smart Software & Remote Management

• Mobile app control for task assignment and monitoring
• Robot management platform for user and data administration
• Real-time monitoring with fault alerts and remote troubleshooting
• Remote mapping and deployment tools
• Cross-location scheduling system
• Live data visualization and operational analytics dashboard

Waiter Robot Summary

The MARS Waiter Service Robot combines advanced AI navigation, strong hardware performance, and intelligent cloud management to deliver a reliable and efficient service automation solution. Its multi-sensor system, long battery life, and dual-screen interaction make it significantly more advanced than traditional service robots, offering scalable automation for modern service industries.