1. Company name, full billing address and delivery address. 2. Contact name and telephone number. 3. List of your required products, with any accessories/options and quantity. 4. Your intended payment method & currency. 5. Date you expect to place an order (if known). Or use
our Online
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We will then reply to you by email within 1-2 working days with
a Quotation or Proforma Invoice. We can include the lead time
to prepare the order, HS codes, country of origin details, order
total amount, shipping cost to your address, the estimated transit
time to your country (excluding clearance and onward forwarding),
and our bank payment details. MINIMUM ORDER VALUE
A minimum goods value of GBP 100.00 applies for orders requiring
a proforma invoice. We only supply to businesses and organisations,
sorry we cannot supply to private individuals / consumers. For
Keyboard Templates & Cash Register PC Programs please purchase
these on our online store, we do not email proforma invoices for
them.
PAYMENT Payment terms are 100% with order by Bank Transfer (TT / Wire) to be received in GBP, EUR or USD. For customers in the USA, we can accept payment in US Dollars by US Domestic Wire Transfer, payments are usually received within 1-2 working days. Alternatively, you may also pay by Swift which can take 1-5 working days to receive.
Orders will be processed once our bank confirms cleared funds,
whereupon the lead time advised in our Proforma Invoice will commence.
Payments from a UK bank account by Online Banking FPS or CHAPS are usually received the same day or following day. Payments by BACS usually take 3 working days for receipt. If payment is made by a card not registered in the UK then, prior to shipping, we may require a Photo ID of the contact person, a photo of the front of the card, proof of address document showing the contact name and business address, and business registration details. Where payment is made by international bank transfer then, prior to processing of your order, our bankers may require us to obtain from you documents confirming the source of the funds and a government-issued Photo ID of the sender or an officer of the sender together with a proof of address document which is the same as the delivery address, a document confirming business registration and/or other documents required by our bankers to validate the payment. If you are unable to provide required documents on request, then your order will be cancelled and payment returned less our incurred bank charges. SHIPPING, LOCAL CHARGES & CUSTOMS CLEARANCE Where you request any additional documents from us beyond our standard form Commercial Invoice and beyond the documents provided by the manufacturer with the product and via the manufactuerer's online resources, we may at our discretion refer you directly to the manufacturer for your request, or require payment of an administration fee to cover the time and cost of sourcing and providing any additional documents. Please note we cannot provide documents in any language other than English unless the manufacturer provides the same as part of the standard supply with the product. Where you have requested delivery, your delivery address must be a verifiable business address associated directly with you - we cannot deliver to a residential address, to a third-party or to a mailing address. Once goods are collected from us on your behalf, delivered to your designated shipping agent or delivered to the designated port in your country, our responsibility shall end and you will become liable for the goods from thereon, including clearing them through your local customs port and satisfying any requirements imposed by your local customs authority. USING YOUR OWN UK SHIPPING AGENT LANGUAGE, POWER SUPPLY & COMPATIBILITY CANCELLATION, RETURNS & EXCHANGE POLICY
WARRANTY OUTSIDE THE UK COUNTRY EXCEPTIONS: We are unable to accept bank transfer payments from the following countries at the present time due to bank restrictions. If you wish to place an order from these countries, we advise you have a local representative in the UK place your order, make payment and receive the goods on your behalf:
We are unable to ship goods to the following countries due to our experience of unreasonably long customs clearance times or over-complex clearance procedures. For these countries, we recommend you arrange UK collection from us by your own agent:
If you are in one of the following countries, for technical reasons we can only receive payment in GBP:
The laws of England shall apply exclusively to all transactions. The terms and conditions stated in this International section of our website for non-UK transactions supersede any contrary provisions in our main Terms of Business. |