& COLLECT - NW LONDON
for selected stock items only
3 EASY STEPS:
CALL TO RESERVE
Please telephone us first on 020
8936 7000 during our office hours to confirm availability,
reserve your stock item(s) and agree a provisional collection
time. You may
use our Live
PAY BY CARD OR ONLINE BANKING
Complete your order online and choose
"Click & Collect" on the checkout delivery options
page. Or if you've used Live Online Chat then you will soon
receive an email / text with a link to our Secure Credit/Debit
Card payment page or our bank details to pay by Online Banking.
CONFIRM COLLECTION ADDRESS & TIME
Once we receive your payment, during
our office hours we will then text/email your Order Collection
Reference, your Collection Point address details and we will
confirm your collection time window.
If you are running late or cant make the collection appointment,
just call to let us know and re-schedule.
The Click & Collect service is for collection of
pre-paid orders only. Sorry, but there are no showroom or display
facilities, we cannot accept payments at the warehouse, we cannot
open sealed boxes to demonstrate any items, and there are no technical
staff available to provide product setup or training services.
The service is only to pickup an order.
Please call our Sales or Customer Service teams on 020 8936 7000
if you require product information prior to purchase or after-sales
support, or wish to purchase programming, setup or training services
and we will be happy to assist.
COLLECTION TIME SLOTS
Orders can usually be ready for collection as soon as 15 minutes
of payment confirmation, during our normal opening hours, and
subject to the pre-agreed collection appointment time. However,
it can sometimes take longer so we advise you not to make any
journey until you have actually received your 4-digit Order
Collection Reference by text or email.
Collection can be arranged within a mutually agreed 2-hour
time window, Monday-Saturday 10am-4pm. If you
are running a few minutes late, just call to let us know or to
re-schedule for the following working day. The NW London warehouse
is closed on English bank holidays and between 23rd December to
2nd January. We may also be closed on additional days either for
stock taking or due to staff absence - collection appointments
will not be available on those dates.
WHAT CAN BE COLLECTED?
Same-day collection is for consumables and equipment-only orders,
only of selected items that are marked as 'Click & Collect' products
on our website. Other products are despatched by courier from
our other warehouse locations and 3rd-party warehouses, so may
not be collected from NW London.
If you purchase the optional Programming Service with a
cash register, labelling scale or pos system or loading of additional currencies on banknote equipment then this additional
work will typically take 2-5 additional working days to
schedule and complete once we receive your programming details.
Programming Details should be sent by email in reply to the form
we email you. Once the work is done and tested, we will text/email
you once the equipment is ready for collection. An Express
1-Day Programming Service is available for additional charge
- contact us with your requirements for a price quote.
For those products marked available for Click & Collect on
our website, this may only refer to the standard specification.
If you choose any additional accessories or variation to the standard
product model (eg. a Scoop for a scale, or a different interface
for a Printer), that item may not be available for Click &
Collect in NW London - we therefore advise you to always call
us first with the required product details, quantity, and details
of any accessories and product options.
UNPAID ORDERS & UNCOLLECTED ORDERS
Click & Collect orders which are not paid within 48 hours of stock
reservation will automatically be cancelled and the items released
back to stock. Paid collection orders (except for Special Item
orders or Bulk Quantity orders) not collected within 14 days will
be cancelled and refunded, less our handling charge.
Only one person will be allowed into the premises at a time, and
will need to adhere to our 1-metre+ distancing rules and hand
sanitization requirements. A face-covering must be worn, which
we may ask you to lower momentarily if we need to check your Photo
ID for card payment verification.
Please do not attend if you, or
anyone in your household or workplace, have been diagnosed or
you have Corona-virus symptoms (continuous cough, high temperature,
loss of smell/taste) or if you refuse to adhere to our staff and
visitor safety rules.
MINIMUM ORDER VALUE
A minimum net goods value of £25 applies for Click &
Collect orders. The minimum charge is the product cost only, excluding
vat and delivery/handling fee.
For some low-value products such as till rolls and ink ribbons,
you may need to purchase multiple / additional items if you wish
to use Click & Collect.
PAYMENT & VERIFICATION
Click & Collect orders must be pre-paid, either by Credit/Debit
Card or Online Banking, before we can confirm the provisional
If you paid by Credit/Debit card and the order is over
£50: then the cardholder will need to attend with
(1) the payment card, (2) a Photo ID - current passport or driving
license, and (3) a current Utility Bill / Bank Statement with
the card billing address. All documents must be original, we do
not accept copies or screen displayed documents. Otherwise please
pay by Online Banking.
If we are unable to verify your card and business details then
Click & Collect orders may only be paid by Online Banking / BACS
/ CHAPS and payment will need to be received before goods can
be released. We reserve the right to cancel and refund an order
if our payment verification checks cannot be succesfully completed.
A VAT Invoice/Receipt will be issued at the time of collection.
RETURNS & EXCHANGE POLICY
1. Goods can be accepted for return or exchange if they are unopened
on the following strict conditions:
(a) the return or exchange is requested in writing
) within 2 working
days of collection, and
(b) a Returns Number and Returns Address is issued by us in writing,
(c) the item/s are returned unopened and unused
all packaging, accessories, cables and documentation unmarked and
intact, in a full price resellable condition, and
(d) received within 7 days of the Returns Number being issued, and
(e) returned to the designated NW London returns address during
our normal opening hours.
Note: Special Order items, Banknote Counting Machines and multiple
quantity orders cannot be returned or exchanged.
2. Where a returned item is inspected and found to have been
opened, used, damaged, has missing components, missing consumables
or missing packaging then the return/exchange will be refused
and we will ask you to re-collect the item or pay the delivery
fee to your address. Items not collected will be stored on your
behalf for a maximum of 28 days.
3. Where we accept an item for return and refund following succesful
inspection, the original Delivery (Handling) Charge will be deducted
from the refund amount and the balance refunded within 28 days
with the original payment method used for purchase.
4. Goods are not sold on a trial basis. You should satisfy yourself
prior to purchase that the product is suitable for your requirements,
whether related to size, material, features and other specification
details. We do not accept goods for return or exchange once they
have been opened and used.
5. In the unlikely event a collected product is found to be damaged
or has missing items and this is reported to us immediately and
confirmed in writing (email us
within 2 working days of collection, then we will promptly replace
it with a new product once it is returned to us with all original
packaging, accessories, documentation, cables and consumables that
were in the box.
6. All products are provided with a minimum 1 Year Manufacturers
Warranty. Any product fault reported during the manufacturer's
Warranty Period will be resolved either by repair or replacement,
decided at our sole discretion. There is no entitlement to a refund.
Some products have a longer warranty period, please check the
Product Profile page on our website for specific details.
7. Where a product has been subjected to physical damage, liquid
damage or unauthorised tampering then it will be excluded from
warranty and any repair will be chargeable. With software products,
the software is warrantied to perform substantially in accordance
with the manufacturers specification, and any minor bugs are to
be expected as with all software.
8. Unless on initial set up and reported within 2 working days
of collection, consumables such as light/UV bulbs, ink ribbons/cartridges
and similar items are excluded from the Warranty.
9. We only supply products for commercial-use to businesses and
organisations, we do not supply goods for personal use to individual
See our Terms page for full terms
If you order online without first telephoning us (or talking
on our Live Online Chat) to reserve stock for Click & Collect,
then you will not be able to collect. Your order will automatically
be despatched by courier to your delivery address within the stated
timescale. The same applies if you order items that are not marked
on our website as Click & Collect items.
If you order mixed items that are Click & Collect and not Click
& Collect, then as long as you contact us to reserve stock before
completing your order online, then you will be able to collect
the former items and the latter will be despatched to you separately.
If you require any technical assistance with your product please
call our Customer Service team on 020 8936 7000 or Email
Us and we will be happy to assist.
Note: some products (such as Cash Registers, POS systems and
high-end Labelling Scales) require payment for add-on services
such as Programming, Training and/or Technical Support and you
will have had the option for that at the time of purchase, or
you can purchase these extra services afterwards.