TecStore Cash Register Technical Support
Product Code: remotes
(£54.00 including vat)
Technical support on setting up a till, programming keys or a till function, or resolving an operational problem, provided remotely by telephone, email or live chat.
Upto 30 minutes. Minimum charge is £45. Additional time is charged in 15 minute increments and must be pre-paid.
1. Our charge covers the consultant's time. We will determine at the outset whether we can assist with your request and then use a qualified technician experienced with your make/mode of till, or arrange a refund if we believe we cannot assist with the specific issue. While we will try our best to assist you implement the requested feature or resolving a problem, we do not guarantee to do so, and our fee is payable regardless.
2. Technical Support is assumed to be provided on a fully working till with a standard program set up. If your till has hardware / component faults then this will be covered separately by a repair service, we cannot resolve hardware / component faults remotely by phone/email.
3. Our consultant's time will be charged continuously. If there are any interruptions on your side, the time will be lost from the session.
4. Where a telephone call is required, we will only call to your UK landline or mobile number. Calls to other numbers may incur additional charges to cover the cost of the call.