TecStore Technical Support
Product Code: remotes
TecStore UK Price:
(£54.00 including UK vat)
Technical support on setting up a till, pos system, app, cash register, scale or printer, programming keys or a till function, or resolving an operational problem, provided remotely by telephone, email, remote access or WhatsApp messaging or video call.
Up to 30 minutes in one continuous session on the same day. Minimum charge is £45. Additional time is charged in 15 minute increments at £22.50 and must be pre-paid. Unused time is not refunded and may not be carried forward.
1. Our charge covers the consultant's time. We will determine at the outset whether we can assist with your request and then use a qualified technician experienced with your make/mode of equipment or software, or arrange a refund if we believe we cannot assist with the specific issue. While we will try our best to assist you implement the requested feature or resolving a problem, we do not guarantee to do so, and our fee is payable regardless.
2. Technical Support is assumed to be provided on fully working equipment with a standard program set up. If your equipment has hardware / component faults then this will be covered separately by a repair service, we cannot resolve hardware / component faults remotely by phone/email. If you are using any software, this must have been purchased on an official license and be registered to your business.
3. You must have any necessary keys and passwords for your equipment and/or software. If the required work is prevented due to non-availability of key/password then our fees to that point will still be payable. We can only work on equipment and/or software supplied by us or mainstream branded equipment and/or software where the manufacturer has current published English language documentation.
4. Our consultant's time will be charged continuously. If there are any interruptions on your side, the time will be lost from the session.
5. Where a telephone call is required, we will only call to your UK landline or mobile number or via a reliable WhatsApp connection. Calls to other numbers may incur additional charges to cover the cost of the call.