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  2. OrderMe Online Ordering App (Setup Fee)

    Product Code: OrderMe
    TecStore UK Price:

    Price:  £475.00

    plus VAT (£570.00 including UK vat)

           

Product Information


The OrderMe Online Ordering app is customised with your business logo, colour scheme, food and drinks menu, prices and opening hours. It supports both collection (take-away) and food delivery orders.

OrderMe is ideal for restaurants, take-aways, catering businesses and other operations who wish to take online orders for customer collection or home/business delivery.

The Setup Fee of £475-00 is a one-off payment to customise the app with your business branding and details and your food and drinks menus. There are no ongoing monthly or annual fees for the app, nor any commission charges, nor any limits on number of orders. You will however require an active SamTouchOffice subscription with one of our SamTouch pos systems.

Your customers can create their own account, allowing them to order regularly with you with ease and also keep track of their order status. There are no commission charges - you retain 100% of your sales income.

The App is web-based, hosted on the SamTouch server. It works on any internet-enabled device including Apple iPhone, Android, Windows computers and tablets. If you already have your own 'www' domain name, then you can include an 'Order Online' button to divert to the ordering app download.

Customer orders are instantaneously communicated to the SamTouch POS software, where a kitchen ticket is printed, and a bill and delivery driver ticket printed. Each order will also show payment status so you will know if the order has been pre-paid by card, or whether you need to take payment yourself on collection / delivery.

INITIAL SETUP COST
Initial set up of the app for your business costs a one-off £475+vat, and is typically completed within 2-3 weeks for most menus from receipt of all details.

ONGOING COSTS
No ongoing costs for OrderMe app. Requires existing subscription to SamTouchOffice cloud back office system with at least 1 SamTouch POS system and software license.
No commission on your customer orders. Unlimited orders.


PAYMENT GATEWAYS
Your online ordering app can be setup with :
* Cash on collection/delivery
* eMerchantPay Credit/Debit Card (new merchant account required)

As with all card payment service providers, an eMerchantPay merchant account is subject to application approval and the ongoing standing charges and card transaction charges, which would be quoted to you prior to sign up.


Samtouch OrderMe is a professional customers “own device” food ordering app. Designed specifically for the busy restaurant and fast food environment, Samtouch OrderMe provides a safe and efficient solution for customers to place food orders either whilst seated in your restaurant or beer garden or alternatively conveniently placing take-away and delivery orders when leaving work or from home.

Whilst the masses of stand-alone apps available online appear to offer a complete solution, inevitably their commissions and transaction charges are extremely high. In addition orders that are taken via your stand-alone app have to be processed manually which leads to errors and wasted time. With Samtouch OrderMe there are no commission charges, your business will be listed in our venue directory and card charges are far less then the general on-line app’s. All orders are automatically processed through your Samtouch Point of Sale system along with your traditional sales channel. In addition, if your system has a kitchen order printer or kitchen video system all orders from OrderMe will be sent through the kitchen prep area automatically.

DIRECTORY LISTING
As an OrderMe user your business will be listed in our venue directory. When customers search within your area your business listing will be displayed giving your every opportunity to gain new customers. Customer’s are able to list your venue as a favourite, so they can find it easily next time they are placing an order.

VENUE OPTIONS
OrderMe is supplied with all venue sales channels as standard. Whether you are looking for Order @ Table, take-away or delivery channels they are inclusive as part of your system. Each channel can be enabled or disabled as required.

PRICE LEVELS
Order @ Table service inevitably is priced higher than take away and delivery prices. Samtouch POS & OrderMe can be configured with up to six price levels per product and each sales channel can be preset with one of these price levels.

PRODUCT MENU
Some products may only be offered for sale on certain sales channels (i.e Order @ Table). OrderMe provides you with the flexibility to include or exclude items from different channels or include items in multiple product groups. (I.e Starters and main course)

PRODUCT OPTIONS / EXTRAS
Ordering from your menu is easy with lead-thru product options. This gives you the opportunity to upsell extras or promote specials that you wish to sell. Implemented correctly, product options can significantly increase your ave spend per head.

COOKING INSTRUCTIONS
Cooking instructions are part and parcel of the order process, ensuring orders are cooked to your customer’s exact requirements. Cooking instructions can also be used for drinks such as spirits to ask questions such as a: Do you require Ice?

OPENING HOURS
For maximum flexibility you can configure different opening times per sales channel. For example your take-away service may start at 6pm but your table service may start at 6:30pm. Closing times may also be configured differently for each sales channel.

ORDER FULFILMENT
For take-away and delivery orders you can configure the number of orders that can be handled within a specified time. For example you may be able to delivery 4 hours per hour, but handle 20 take-away orders per hour.

PRODUCT PRODUCTION
Individual item fulfilment time is great where you are limited to the number of items you can prepare in a set time. For example: Your pizza oven capacity only allows you to prepare 15 pizzas per hour. Once capacity is reached any orders including pizza’s will move onto the next available time slot.

ADVANCED ORDERS
Customers can book take-away & delivery orders days in advance depending on how you have configured your system. OrderMe will monitor the orders that are pending and depatch them to Samtouch for processing as required. This advanced feature ensures you dont have to keep a manual list of orders required in the future.

FOOD ALLERGIES
Each product can be assigned with one of the 14 allergens. This will be indicated on the product information screen. Note: If an ingredient is assigned an allergen this will be populated through to the product information.

SECURE PAYMENTS
Card payments can be securely taken via your customers own personal device. All payments use the highest level of 3D security. Card details can be saved on your customers device for repeat orders, especially useful in pub environments.

0% COMMISSION
Online ordering platforms will typically charge up to 20% commission on every transaction you make. However, with OrderMe there is no commission fees.

FULLY INTEGRATED SOLUTION
OrderMe is fully integrated with the Samtouch Point of Sale and SamTouchOffice backoffice solution. All sales and order operations are consolidated through a single platform ensuring your best practice operation is maintained.

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