1. Company name, full billing address and delivery address.
2. Contact name and telephone number.
3. List of your required products, with any accessories/options
4. Your intended payment method & currency.
5. Date you expect to place an order (if known).
We will then reply to you by email within 1-2 working days with
a Quotation or Proforma Invoice. We can include the lead time
to prepare the order, HS codes, country of origin details, order
total amount, shipping cost to your address, the estimated transit
time to your country (excluding clearance and onward forwarding),
and our bank payment details.
UK VAT is not charged on b2b exports. You must be a registered
business in your country. Delivery can only be made to a business
address. We cannot supply goods or services to individual consumers.
Small/Medium consignments will usually be sent by UPS or FedEx,
larger consignments can be sent by sea or air freight using established
forwarders. All consignments are sent fully insured and tracked.
MINIMUM ORDER VALUE
A minimum goods value of GBP 100.00 applies for orders requiring
a proforma invoice. We only supply to businesses and organisations,
sorry we cannot supply to private individuals / consumers. For
Keyboard Templates & Cash Register PC Programs please purchase
these on our online store, we do not email proforma invoices for
Payment terms are 100% with order by Bank Transfer (TT / Wire)
to be received in GBP, EUR or USD.
For some European orders, we may also be able to accept additional
payment methods in EUR:
|Bancontact / SEPA
|iDEAL / SEPA
|Germany, Austria, Switzerland
For customers in the USA, we can accept payment in US Dollars by US Domestic Wire Transfer
, payments are usually received within 1-2 working days. Alternatively, you may also pay by Swift which can take 1-5 working days to receive.
Orders will be processed once our bank confirms cleared funds,
whereupon the lead time advised in our Proforma Invoice will commence.
Card payments are not accepted for international orders outside
the UK (except at our discretion which can be made for customers
from Ireland, the Channel Islands, government departments, known
publicly listed companies and from the countries listed above).
Our SWIFT and IBAN bank details will be stated on the Proforma
Invoice. For SWIFT transfers, our invoice is issued and payment
is normally accepted in GBP £Sterling.
If you prefer to pay in Euros or US Dollars
please contact us first to be advised of our bank's mid-market
exchange rate and the total amount to pay on that day. The sender
is responsible for all bank charges. International SWIFT payments typically
take 1-5 working days for our bank to confirm receipt.
Payments from a UK bank account by Online Banking FPS or CHAPS
are usually received the same day or following day. Payments by
BACS usually take 3 working days for receipt.
If payment is made by a card not registered in the UK then, prior to shipping, we may require a Photo ID of the contact person, a photo of the front of the card, proof of address document showing the contact name and business address, and business registration details.
Where payment is made by international bank transfer then, prior to processing of your order, our bankers may require us to obtain from you documents confirming the source of the funds and a government-issued Photo ID of the sender or an officer of the sender together with a proof of address document which is the same as the delivery address, a document confirming business registration and/or other documents required by our bankers to validate the payment. If you are unable to provide required documents on request, then your order will be cancelled and payment returned less our incurred bank charges.
SHIPPING, LOCAL CHARGES & CUSTOMS CLEARANCE
You will be responsible for paying any local customs duties, vat
/ import tax and any forwarding or handling charges applied in
your country. Transit times quoted by us exclude customs clearance
and onward forwarding - please also note we do not have any control
of the customs processing and clearance time by your local port
authority or the shipping service contractor.
Where you request any additional documents from us beyond our standard form Commercial Invoice and beyond the documents provided by the manufacturer with the product and via the manufactuerer's online resources, we may at our discretion refer you directly to the manufacturer for your request, or require payment of an administration fee to cover the time and cost of sourcing and providing any additional documents. Please note we cannot provide documents in any language other than English unless the manufacturer provides the same as part of the standard supply with the product.
Where you have requested delivery, your delivery address must be a verifiable business address associated directly with you - we cannot deliver to a residential address, to a third-party or to a mailing address.
Once goods are collected from us on your behalf, delivered to your designated shipping agent or delivered to the designated port in your country, our responsibility shall end and you will become liable for the goods from thereon, including clearing them through your local customs port and satisfying any requirements imposed by your local customs authority.
USING YOUR OWN UK SHIPPING AGENT
If you have a shipping agent or freight forwarder in the UK, we
can arrange goods delivery to them, but you will be charged UK
VAT at the standard rate for delivery in the UK. If your agent
or freight forwarder is AEO registered in the UK, then the UK
VAT amount can be refunded to you on our receipt of (1) an export
certificate confirming the goods have permanently been exported
and (2) a related AWB with an itemised list of the goods and their
serial numbers, and (3) provided these are received within 14
days of UK delivery. Our bank charges and any currency exchange
difference will be deducted.
LANGUAGE, POWER SUPPLY & COMPATIBILITY
Unless otherwise specified on the product profile page, products
shipped by us will have English language interface, labelling
and documentation (if any is included) and a UK specification power supply and power
cable where applicable. All electrical equipment we supply is CE marked and
For orders of goods (including software) for use outside the UK, beyond any representation
stated in the manufacturers documentation for the edition of the
product we offer, we do not warrant that the goods we supply will
be suitable for use in your country, even if we have advised you
in good faith of our belief that they are suitable. You are solely
responsible for determining suitability prior to making a purchase
- whether related to electrical specification, language settings,
currency symbols, currency settings and maximum values supported,
screen or printed output format, headings or content, operating
system, character set, certification, verification, legality of
possession, legality of use within your jurisdiction, fiscal functionality
or any other factor.
CANCELLATION, RETURNS & EXCHANGE POLICY
We will endeavour to ship the goods from the UK within the lead
time stated on our Proforma Invoice, using the shipping contractor
and service specified on our Proforma Invoice, and in any event
no later than 28 days thereafter, failing which you may cancel
your order for a refund.
Where extraordinary and unforeseen circumstances prevent our shipping
contractor from delivering to your country or region, such as
extreme weather, war, industrial action or other such unforeseen
circumstance outside our reasonable control, then we will provide
you with written confirmation from the shipping contractor and
our time period for sending the goods will be extended accordingly
until they are able to resume shipments to your country or region,
or unless you wish to request our agreement for alternative arrangements
for collection or delivery.
Except for the aforementioned conditions, for international orders
outside the UK, goods are sold strictly on a non-cancellable,
non-returnable, non-exchangeable basis.
WARRANTY OUTSIDE THE UK
Where the manufacturers warranty applies in the event of any material
fault during the warranty period (maximum 1 year), then this is
on a Return to Base warranty and you would be responsible for
the cost of return international shipping both ways after first
registering an RMA request with us and then following our warranty
You must advise us in writing within 2 working days of delivery
of any shortages or transit damage, with supporting details and
photographs, so that we can arrange to send/replace as necessary
and make any necessary insurance claim from the shipping contractor.
We are unable to accept bank transfer payments from the following countries at the present time due to bank restrictions. If you wish to place an order from these countries, we advise you have a local representative in the UK place your order, make payment and receive the goods on your behalf:
Afghanistan, Algeria, Bahamas, Belarus, Bolivia, Burkina Faso, Burundi, Cambodia, Central African Republic, Congo (DR), Cote d'Ivoire, Cuba, Egypt, Eritrea, Ethiopia, Guinea, Guinea-Bissau, Guyana, Haiti, Iran, Iraq, Israel, Korea (North), Lao PDR, Lebanon, Liberia, Libya, Mozambique, Myanmar, Nigeria, Pakistan, Palestine, Palau, Russia, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Swaziland, Tajikstan, Trinidad & Tobago, Tunisia, Uganda, Venezuela, Yemen, Zimababwe and certain territories in and around Ukraine.
We are unable to ship goods to the following countries due to our experience of unreasonably long customs clearance times or over-complex clearance procedures. For these countries, we recommend you arrange UK collection from us by your own agent:
If you are in one of the following countries, for technical reasons we can only receive payment in GBP:
Barbados, Curacao, Gibraltar, Jersey, Malta, Mauritius.
The laws of England shall apply exclusively to all transactions.
The terms and conditions stated in this International section
of our website for non-UK transactions supersede any contrary
provisions in our main Terms of Business.