Benefits of Queue Management Systems

Queue Management Systems are an essential facility in busy environments where large number of customers or visitors are expected. They allow efficient processing of visitors, they keep waiting visitors informed of progress, they promptly identify the next visitor being called, they help reduce walk-aways at busy times or when there is a staff shortage, they prevent disorder and incidents among queueing visitors, and they can provide management reports and statistics on visitor volumes, waiting times and analysis of services provided.

Types of Queueing Systems

We offer a variety of different QMS solutions. Below is an explanation of the different types of systems available.

1. Next Available Counter / Call Forward

Suitable where there is a single queue and multiple desks for walk-in customers.

This is a simple front of queue system where there are no tickets, appointments, pre-registration or order numbers - customers simply arrive and stand in line in a waiting queue. The customer at the front of the queue is called to the next available counter.

These systems typically have one or more displays showing the Counter Number that is currently free. A voice announcement module can be included. Each Counter/Desk has a wired or wireless button to call the next customer to their particular counter.

Additional displays with the Counter Number can be mounted at each counter showing the counter number, with flashing display to denote availability.

These types of simple queue systems are popular in high street stores such as retail shops, post offices and banks.

When requesting a quote for these queue systems you will need to tell us:
- How many Main Displays are required
- How many Counter Buttons (wired or wireless) are required
- How many additional Counter Number Displays are required

2. Order Collection

Order Collection queue systems are suitable for food/drink collection in busy fast food takeaways and item collection in retail stores and warehouses.

The customer will have pre-ordered their item/s and have been given an Order Number. Items are then collected from a single collection point or area. These types of systems are seen in operation at many branches of McDonalds and Argos for example.

One or more large screens with colour-coded sections show the Order Number which is ready to collect, recent Order Numbers which have been called already awaiting collection, and Order Numbers that are still being prepared.

A touchscreen control panel allows the staff member to key in Order Number and mark off collected Orders. If there are multiple collection areas, then the area code (A, B, C etc) can also be included.

When requesting a quote for these queue systems you will need to tell us:
- How many Main Display Screens are required
- Desired screen size (we offer from 28" to 80"+)
- How many collection points/areas you operate

3. Take a Ticket - Walk-In

Take a Ticket queue systems are used where there are a number of walk-in customers in a waiting area to be seen or served at one or more desks, counters or consulting rooms.

Customers or visitors walk into the facility and on arrival they take a ticket from a dispenser or printer, and then sit in a waiting area. Ticket numbers are then called on one or more large displays, with a voice announcement. If there are multiple counters/desks/rooms, then the related Counter Number will be included.

These types of QMS solutions are for hospital departments, emergency rooms, doctors surgeries, health clinics, treatment rooms, solicitors practices and embassy / consular visa issuing facilities.

On our more sophisticated queue systems, the ticket dispenser will allow the visitor to select on a touchscreen the type of requirement (eg. Medicine Collection, Blood Test, Consultation). That way ticket numbers can be prefixed (eg. A, B, C) and multiple queues may be managed and monitored.

When requesting a quote for these queue systems you will need to tell us:
- How many Main Display Screens are required
- Desired screen size (we offer from 28" to 80"+)
- How many different counters/desks/rooms you operate
- How many different service codes are required