Brands
UK Mainland Delivery
Our delivery charges (which include packaging and handling) are as follows:
| ORDER VALUE/WEIGHT | DELIVERY CHARGE |
| Upto 500g weight | £4.95 |
| Upto 2kg weight | £8.50 |
| Upto 10kg weight | £15.00 |
| Upto 20kg weight | £18.00 |
| Upto 30kg weight | £30.00 |
| Upto 50kg weight | £38.00 |
| Over 50kg weight | £48.00 |
The shipping weight is based on the Gross Weight, including packaging
/ padding / box, instruction book and any media/accessories, so may
not be the same as the Net Weight stated on the product profile page.
The calculated delivery charge will be shown when you Checkout, before you confirm your order & payment.
Enhanced delivery services for AM (pre-Noon) Delivery,
Saturday Delivery and Same Day Delivery are available for certain products
and supported postcodes for an additional fee.
Small Items, provided they are under £50
in net value, may be sent by Royal Mail 1st Class Post with Proof of
Posting Certificate and in secure padded packaging.
Larger/Other Items will be sent by insured and tracked
courier service. We use UPS, Parcelforce, DPD, DHL / UK Mail, FedEx
and other major couriers, and local deliveries may be completed by our
own drivers.
Trade or Bulk Orders requiring palletised delivery
will be charged at £48 per pallet (UK mainland) and may take 1-2
extra working days beyond that stated on the product profile page for
despatch to allow for pallet preparation and collection.
Despatch Timescales
Stocked items are usually despatched within the time stated on the corresponding product page. If an item doesnt state despatch time, please contact us prior to ordering to check stock availability and lead time.
For items marked 'SAME DAY DESPATCH', the order and cleared payment must be received before the cut off time 12 noon Monday-Friday (excluding English bank holidays and excluding the Christmas to New Year period of 22nd December to 2nd January), otherwise they will be despatched the following working day.
During the Covid-19 period some of our warehouses or our 3rd party warehouses may be operating on reduced staff and/or restricted hours so despatch may take longer than stated. If you require item(s) within a guaranteed time, please see our Fast Track Service below.
Where you have requested programming or configuration of equipment, then
despatch will take some additional days depending on our technician team's
work schedule.
Delivery Timescales
Once items are despatched from one of our UK locations, items sent by Royal Mail, Parcelforce, DPD, FedEx or UPS are typically delivered within 1-3 working days (Monday-Friday, excluding Bank Holidays) of despatch to a UK mainland address.
During the Covid-19 period some 3rd-party delivery services at some locations may take several days longer to deliver due to higher volumes, and this is obviously outside our control.
Items sent from Netherlands, Belgium or Germany distribution centres are typically delivered within 4-10 working days of despatch to a UK mainland address.
You can monitor the latest status of your order anytime on our website. The tracking screen shows order processing status, despatch date, and delivery tracking details and is updated frequently: Login to Account
For deliveries sent by DPD, we can usually advise the 1 hour time slot
for the scheduled delivery on the morning of delivery via the local depot.
For delivery timescales to non-UK-mainland addresses, please Contact
Us with details of your required item(s) and full delivery address
for a quote (noting that you are responsible for any local customs duties/tax
on import and the associated timescales for that process at your local port).
While we always endeavour to deliver items within the advised timescales,
these are best estimates given in good faith. We do not guarantee the timescale
due to a number of factors outside our control. If you require a guaranteed
delivery date & time, please use our Fast Track Service - see below.
** Fast Track Service Option **
including Same Day Till Rolls Delivery
If you require an urgent delivery - same-day, next-day
or weekend - or a timed delivery before a specific date/time then please call
us on 020 8936 7000 during our office hours prior to placing
your order to request a quote for our optional Fast Track Service which is
available for certain product lines. For a prompt quotation, please email
us with, or have to hand, the following information:including Same Day Till Rolls Delivery
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* Product & Quantity
* Any colour or model choice
* Any additional accessories (eg. displays, printers)
* Any consumables (eg. paper rolls, labels, ink ribbons)
* Any pre-configuration service requirements
* Delivery postcode
* Payment method
* Required date/time
Northern Ireland, Isle of Man and Isles of Scilly
For postcodes starting BT, IM, TR21-25, delivery will be charged at a different
rate according to the shipment weight and delivery address. Please contact
us for a quotation.Highlands and Islands of Scotland Delivery
For postcodes starting IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44,
PH49-50, ZE, delivery will be charged at a different rate according to the
shipment weight and delivery address. Please contact us for a quotation.International Delivery
(including Ireland / Eire and Channel Islands)We deliver to almost every country in the world. Please see our International Orders section for details.
Shipping Zone when Ordering Online
Please remember to select the correct Shipping Zone if you order online as otherwise your order may be delayed until any additional shipping costs are paid.
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