Brands
UK Mainland Delivery
Our delivery charges (which include packaging and handling) are as follows:
| ORDER VALUE/WEIGHT | DELIVERY CHARGE |
| Upto 100g weight | £2.95 |
| Upto 300g weight | £4.95 |
| Upto 2kg weight | £8.50 |
| Upto 10kg weight | £12.00 |
| Upto 20kg weight | £15.00 |
| Over 20kg weight | £18.00 |
| Order value over £500 (excluding pallet delivery) | FREE DELIVERY |
The shipping weight is based on the Gross Weight, including packaging
/ padding / box, instruction book and any media/accessories, so may not
be the same as the Net Weight stated on the product profile page.
The calculated delivery charge will be shown when you
Checkout, before you confirm your order & payment.
Small Items, provided they are under £20
in value, will be sent by Royal Mail 1st Class Post with Proof of Posting
Certificate and in secure padded packaging.
Larger Items will be sent by insured and tracked courier
service. We use Parcelforce, DPD, UPS and FedEx.
Trade or Bulk Orders requiring palletised delivery will
be charged at £45 per pallet and may take 1-3 extra working days
beyond that stated on the product profile page for despatch to allow for
pallet preparation and collection.
Despatch Timescales
Stocked items are usually despatched within the time stated on the corresponding product page. If an item doesnt state despatch time, please contact us prior to ordering to check stock availability and lead time.
For items marked 'SAME DAY DESPATCH', the order and cleared payment must be received before the cut off time 1pm Monday-Friday (excluding English bank holidays and excluding the Christmas to New Year period of 22nd December to 2nd January), otherwise they will be despatched the following working day.
Where you have requested programming or configuration of equipment, then
despatch will take some additional days depending on our technician team's
work schedule.
Delivery Timescales
Once items are despatched from one of our UK locations, items sent by Royal Mail, Parcelforce, DPD, FedEx or UPS are typically delivered within 1-3 working days (Monday-Friday, excluding Bank Holidays) of despatch to a UK mainland address.
Items sent from the Netherlands, Belgium or Germany distribution centres are typically delivered within 4-10 working days of despatch to a UK mainland address.
You can monitor the latest status of your order anytime on our website. The tracking screen shows order processing status, despatch date, and delivery tracking details and is updated frequently: Login to Account
For deliveries sent by DPD, we can usually advise the 1 hour time slot
for the scheduled delivery on the morning of delivery via the local depot.
For delivery timescales to non-UK-mainland addresses, please Contact
Us with details of your required item(s) and full delivery address
for a quote (noting that you are responsible for any local customs duties/tax
on import and the associated timescales for that process at your local port).
While we always endeavour to deliver items within the advised timescales,
these are best estimates given in good faith. We do not guarantee the timescale
due to a number of factors outside our control. If you require a guaranteed
delivery date & time, please use our Fast Track Service - see below.
= Fast Track Service Option =
including Same Day Till Rolls Delivery
If you require an urgent delivery - same-day, next-day
or weekend - or a timed delivery before a specific date/time then please call
us on 020 8936 7000 during our office hours prior to placing
your order to request a quote for our optional Fast Track Service which is
available for certain product lines. For a prompt quotation, please email
us with, or have to hand, the following information:including Same Day Till Rolls Delivery
-
* Product & Quantity
* Any colour or model choice
* Any additional accessories (eg. displays, printers)
* Any consumables (eg. paper rolls, labels, ink ribbons)
* Any pre-configuration service requirements
* Delivery postcode
* Payment method
* Required date/time
Northern Ireland, Isle of Man and Isles of Scilly
For postcodes starting BT, IM, TR21-25, delivery will be charged at a different
rate according to the shipment weight and delivery address. Please contact
us for a quotation.Highlands and Islands of Scotland Delivery
For postcodes starting IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44,
PH49-50, ZE, delivery will be charged at a different rate according to the
shipment weight and delivery address. Please contact us for a quotation.International Delivery
(including Ireland / Eire and Channel Islands)We deliver to almost every country in the world. Please contact us with the information specified below for a quotation. We will quote for shipping (including insurance upto the full value of the goods where available) at cost price. You will be responsible for any local duties and/or customs charges.
Card Payments: Card payments are not accepted for international orders outside the UK (except for Ireland and Channel Islands customers and except from government and known listed companies) except at our discretion. Please pay by bank transfer - our bank details will be sent on receipt of your order with a Proforma Invoice.
Contact Us for a Shipping Quotation
So that the shipment weight and cost can be calculated, please provide:- * your full delivery address, including country and post/zip code
* the quantity and specification of each item required
* the date you expect to confirm your order and make payment
Shipping Zone when Ordering Online
Please remember to select the correct Shipping Zone if you order online as otherwise your order may be delayed until any additional shipping costs are paid.
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