COVID-19 UPDATE: Sat 4th April 2020 - TecStore is open for delivery only - As a key IT supplier to pharmacies, food outlets, retail supermarkets, banks, charities and local authorities we are still shipping certain of our stocked products within the UK via DPD, DHL, Royal Mail and UPS. Please call us on 020 8936 7000 to check delivery timescale when placing your order with your Item Name, Quantity and Delivery Postcode.
|ORDER VALUE/WEIGHT||DELIVERY CHARGE|
|Upto 100g weight||£2.95|
|Upto 300g weight||£3.95|
|Upto 2kg weight||£6.50|
|Upto 10kg weight||£9.95|
|Upto 20kg weight||£12.00|
|Over 20kg weight||£18.00|
|Order value over £500 (excluding pallet delivery)||FREE DELIVERY|
The shipping weight is based on the Gross Weight, including packaging / padding / box, instruction book and any media/accessories, so may not be the same as the Net Weight stated on the product profile page.
The calculated delivery charge will be shown when you Checkout, before you confirm your order & payment.
Enhanced delivery services for AM (pre-Noon) Delivery,
Saturday Delivery and Same Day Delivery are available for certain products
and supported postcodes for an additional fee.
Small Items, provided they are under £30 in net value, will be sent by Royal Mail 1st Class Post with Proof of Posting Certificate and in secure padded packaging.
Larger Items will be sent by insured and tracked courier service. We use UPS, Parcelforce, DPD, DHL / UK Mail, FedEx and other major couriers.
Trade or Bulk Orders requiring palletised delivery will be charged at £45 per pallet and may take 1-3 extra working days beyond that stated on the product profile page for despatch to allow for pallet preparation and collection.
Stocked items are usually despatched within the time stated on the corresponding product page. If an item doesnt state despatch time, please contact us prior to ordering to check stock availability and lead time.
For items marked 'SAME DAY DESPATCH', the order and cleared payment must be received before the cut off time 1pm Monday-Friday (excluding English bank holidays and excluding the Christmas to New Year period of 22nd December to 2nd January), otherwise they will be despatched the following working day.
Where you have requested programming or configuration of equipment, then
despatch will take some additional days depending on our technician team's
Once items are despatched from one of our UK locations, items sent by Royal Mail, Parcelforce, DPD, FedEx or UPS are typically delivered within 1-3 working days (Monday-Friday, excluding Bank Holidays) of despatch to a UK mainland address.
Items sent from the Netherlands, Belgium or Germany distribution centres are typically delivered within 4-10 working days of despatch to a UK mainland address.
You can monitor the latest status of your order anytime on our website. The tracking screen shows order processing status, despatch date, and delivery tracking details and is updated frequently: Login to Account
For deliveries sent by DPD, we can usually advise the 1 hour time slot
for the scheduled delivery on the morning of delivery via the local depot.
For delivery timescales to non-UK-mainland addresses, please Contact Us with details of your required item(s) and full delivery address for a quote (noting that you are responsible for any local customs duties/tax on import and the associated timescales for that process at your local port).
While we always endeavour to deliver items within the advised timescales,
these are best estimates given in good faith. We do not guarantee the timescale
due to a number of factors outside our control. If you require a guaranteed
delivery date & time, please use our Fast Track Service - see below.